Privacy Policy

Askurch Pharmacy ("Askurch," "we," "us," or "our") respects your privacy and is committed to protecting your personal and medical information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices and rights you have, in accordance with the Nigeria Data Protection Act (NDPA) 2023 and other applicable laws. By using our website, app, or Services, you consent to the practices described in this Policy.

We collect information you provide directly, such as your name, phone number, email address, delivery address, date of birth, and payment details. We also collect health-related information necessary to provide our Services, including prescriptions, medical history you share with us or our healthcare partners, consultation notes, lab test results, and vaccination records. Additionally, we automatically collect technical information such as your IP address, device type, browser type, and usage data through cookies and similar technologies.

We use your information to process and deliver your orders, facilitate doctor consultations, vaccinations, lab tests, and home care bookings, verify prescriptions, manage your account and subscription plans, communicate with you about your orders and appointments, improve our Services, prevent fraud, and comply with applicable laws and regulatory requirements, including NAFDAC and Pharmacists Council of Nigeria obligations.

We process your personal and health data based on your consent, the necessity of processing to perform our contract with you (such as fulfilling an order or consultation), compliance with our legal and regulatory obligations, and our legitimate interests in operating and improving our Services, always balanced against your rights and freedoms.

We recognize that health and medical information is sensitive personal data. Access to this information is restricted to licensed pharmacists, healthcare professionals, and authorized staff who need it to provide your care. We apply additional safeguards to protect this data and only use it for the purposes you have consented to, such as dispensing medication, verifying prescriptions, or delivering consultations and lab results.

We may share your information with licensed pharmacists and healthcare professionals involved in your care, partner pharmacies and laboratories fulfilling your order, delivery and logistics providers, payment processors, and regulatory authorities where required by law. We do not sell your personal or health information to third parties for marketing purposes.

We use cookies and similar technologies to keep you logged in, remember your preferences, understand how you use our website and app, and improve our Services. You can control cookies through your browser settings, though disabling certain cookies may affect the functionality of our Services.

We implement administrative, technical, and physical safeguards designed to protect your personal and health information from unauthorized access, disclosure, alteration, or destruction. This includes encryption, access controls, and regular security reviews. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain your personal and health information for as long as necessary to provide our Services, comply with legal and regulatory recordkeeping obligations (including pharmacy and health record requirements), resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

Subject to applicable law, you have the right to access the personal information we hold about you, request correction of inaccurate data, request deletion of your data where legally permissible, withdraw consent for processing at any time, and object to certain uses of your information. To exercise these rights, contact us using the details on our Contact Us page.

Our platform may contain links to third-party websites or services, including partner pharmacies and payment gateways. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing any information to them.

Our Services are not directed at children under 18. Where a minor requires medication, consultation, or vaccination services, this must be arranged and consented to by a parent or legal guardian, who is responsible for the minor's information submitted through our platform.

If your information is transferred to or processed in a country outside Nigeria (for example, through a cloud service provider), we take steps to ensure it receives an adequate level of protection consistent with the Nigeria Data Protection Act and other applicable regulations.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated Policy with a revised effective date, and material changes will be communicated to you where appropriate. Continued use of our Services after changes take effect constitutes acceptance of the revised Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal and health information, please reach us via email, phone/WhatsApp, or at our registered business address as listed on our Contact Us page.